Frequently Asked Questions
Of course we rather talk to you in person. But in case you need a quick answer, check out our FAQ!
Maybe you’ll find the answer here. If not, please leave us a message and we will get back to you asap.
In what file format do I deliver the ungraded file to Color in Motion?
Can we do a test grading upfront?
I will upload a 'progressive' file, but like to have the graded file returned as 'Interlaced'. Is this possible?
How do I upload a file in Frame.io?
Once the upload is finished, hover scrubs are instantly created for videos and thumbnails for your still images. Non-media file types will be displayed with a file icon.
Can I add another person to our mutual folder in Frame.io?
The user will receive an email notification asking them to join the project. Users must sign in with the exact email address that they have been invited with. Until they confirm, you will see them as a Pending Collaborator. You can resend the invite if needed.